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Pfinite

Inquiry and Process
Management System

INDIA

Industry: Productivity Management

Key Technology: Laravel, React Native

The Project

Pfinite is an inquiry and process management product that can be helpful to the stores, repair centers, and service centers to manage different types of work like inquiry, inward-outward processing, task assignment, and tracking routine tasks.

Overview

Solution Offered : Product Development, App Development

Technologies Used :

MySQL
OneSignal
AWS EC2
AWS SES
AWS S3

3

Full Stack
Software Engineers

1

Product
Owner

1

Quality
Analyst

1

UI/UX
Developer

8

Months of
Collaboration

Key Features

Inward-Outward

Inward/Outward is a logistics management feature that provides an easy and comfortable platform for the process of Inward (Taking the product to store), To repairer (Giving to third party vendors), From repairer (Returning the product from third party vendor), and outward (Giving to the customer) with some detailed information like product serial number, remarks, customer information, problem area, required solution, download/print option and more.

Inquiry Management

This software provides a better-enhanced way to manage all types of inquiries based on their category, type, priority, and status, Multiple assignees can work on single inquiries to complete them on an early basis.

AMC

The application helps to manage all AMC-related works like registration of AMC visits, reminding AMC before the AMC due date, and helps to store all AMC history.

Challenges

The client wanted a compact and easy solution for a daily routine task and tracking all the tasks on a single platform.

The client wanted to manage all the tasks and let customers get updates on every progress.

The client wanted role-based task allocation, so as per role different tasks can be assigned.

Solution

Quotation

The application provides a smooth and effective process of sending product quotations via email and links to share on Whatsapp and any other platform.

SMS & E-Mail Notification And Call Coordination

The application sends the user a notification to mark the progress of each operation. The application provides a common platform for inquiry management, inward outward process, and service call management by using this platform users can easily manage all the tasks in a single module.

Easy-to-Use Single Platform

Users can use the application to access all the features from anywhere. Users can access all the features and track the operations and daily routine tasks using a single platform. Users can allocate tasks based on role, so no one can interfere with each other’s tasks.

Project Snapshots

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